Returns & Refunds

Change-of-mind returns

We do not offer returns, refunds or exchanges for change of mind. Please check the product description, model and fit before ordering. If you need help, email sales@printracer.net.

Faulty, damaged or incorrect goods

If your order is faulty, damaged, incorrect or not as described, contact us at sales@printracer.net with your order number or proof of purchase and a description of the issue. Photos can help us assess the problem. We will explain the next steps and any return arrangements.

Your consumer rights

Our products come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits rights or remedies under applicable consumer law, including any rights that apply to New Zealand customers. The change-of-mind restriction does not affect those rights. We do not impose a blanket 30-day deadline, unused-condition requirement or original-packaging requirement on claims for faulty goods.

Returning an item

Please contact us for return instructions before sending an item back. Where a fault is confirmed, we will cover reasonable return shipping costs. Keep your postage receipt. We may assess the item to determine the appropriate repair, replacement or refund.